Service Manager

Job Title: Service Manager

Location: Office based at our HQ in Street, Somerset

Salary: Competitive

Employment: Type Full-time, permanent

Reporting: To Technical Manager

Company Overview

At Total Clean Air (TCA), we deliver world-class cleanroom and controlled environment solutions. With over three decades of experience, we design, build, validate, and maintain facilities that meet the most stringent international standards across pharmaceutical, life sciences, healthcare, defence, and advanced manufacturing sectors.

Our culture is founded on family values and our guiding principle: “We Care” – from project delivery to customer relationships, to how we support and develop our team. At TCA, we believe in investing in our people, offering opportunities for professional growth, and forging a career path that is both rewarding and enduring.

Job Description

We are seeking an experienced, commercially driven Service Manager to take full ownership of our Service & Validation department. Managing a team of field engineers, you’ll be responsible for coordinating service delivery, driving commercial growth, and ensuring compliance across our UKAS ISO/IEC 17025 accredited testing scope. This is an autonomous, office-based leadership role with genuine scope to shape and develop the department.

Key Responsibilities

Service Operations & Scheduling

• Plan, schedule, and oversee all field service activities including testing, validation, maintenance, and reactive works.
• Manage engineer deployment, workloads, and daily scheduling, ensuring teams are fully equipped and utilised.
• Coordinate service activity alongside project commissioning and validation works.

Client Communication & Sales

• Act as the primary contact for all service enquiries and after-sales support.
• Prepare and follow up quotations for testing, validation, servicing, repairs, and maintenance contracts.
• Identify opportunities to grow service activity with existing clients and develop preventative maintenance agreements.

Commercial & Operational Management

• Manage the full lifecycle from enquiry through to quotation, order processing, delivery, invoicing, and payment.
• Coordinate parts, materials, and subcontract services as required.
• Liaise with the accounts team on billing, payment tracking, and financial performance.

Equipment, Assets & Vehicles

• Maintain calibration schedules and equipment compliance in line with ISO/IEC 17025 requirements.
• Manage service tools, instruments, and specialist equipment.
• Oversee the service vehicle fleet, ensuring vehicles are maintained, compliant, and properly equipped.

Quality & Compliance

• Ensure service operations comply with the company’s IMS, including ISO/IEC 17025, ISO 9001, ISO 14001, and ISO 45001.
• Ensure accurate documentation, test reporting, and non-conformance escalation in line with laboratory quality requirements.
• Support internal audits and promote safe, environmentally responsible working practices.

Skills & Experience

• Proven experience managing or coordinating technical field engineers.
• Background in engineering, HVAC, laboratory, or a technical service environment.
• Strong commercial awareness with experience in quotation preparation and service sales.
• Highly organised with the ability to manage multiple priorities independently.
• Experience in cleanrooms, controlled environments, or ISO/IEC 17025 accredited settings is advantageous.

Benefits

• Competitive salary and performance-related bonus.
• Pension scheme and private healthcare upon completion of probation.
• Ongoing training and professional development.
• A supportive workplace with a clear path for career progression.
• A company that cares.